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WA Foundation for Deaf Children

The WA Foundation for Deaf Children supports families, children and young adults who are deaf or hard of hearing. They engaged with Look Brilliant as they were seeking a long-term merchandising partner to provide solutions on an ongoing basis.

The challenge

Prior to their collaboration with Look Brilliant, the WA Foundation for Deaf Children experienced an unsatisfactory service from another organisation. This was characterised by a lack of communication, transparency and efficiency with their branding needs. The Foundation were looking for a partner who was patient, efficient and capable of providing clear, effective communication throughout the process.

How did we make sure that we were the right fit?

After we were recommended by another organisation, our live chat feature proved to be a significant asset in ensuring accessibility for the deaf community. We started with the live chat, through which the Foundation set up a meeting with our team member Sabrina. The Foundation were able to discuss their requirements, explore our showroom and share their previous shirts for design references.

They appreciated the different design options presented by us and the visual proofs shared online. Sabrina handled the design changes gracefully and promptly, ensuring the Foundation had complete satisfaction with their final design.

The foundation for a long-term relationship

The merchandise delivery was done on time, further cementing the Foundation’s trust in our commitment to reliable service. The efficiency, excellent communication and flawless product delivery were a breath of fresh air for them. They appreciated the attentive approach from our team, from the showroom meeting to the quick and efficient order pickup. The Foundation looks forward to future collaborations with us, planning for more orders.

Look Brilliant truly deserves a five-star rating for their exceptional work on the merchandise for our camp, covering everything from hats and water bottles to jumpers and shirts for our camp students, staff, volunteers, and not to forget, our beloved mascot, Cottie. The dedication and commitment from Look Brilliant were unmatched, from our initial meeting to the detailed design discussions, and the countless, yet professionally handled, emails back and forth. Their timeliness and faultless service made the process smooth and efficient, setting a new standard for what we expect from our partners. I must give a special shout-out to Sabrina, who, together with the rest of the hardworking crew at Look Brilliant, ensured everything was perfectly ready just in time for our camp. Their patience, professionalism, and keen attention to detail were simply astounding. We look forward to creating more successful projects with Look Brilliant in the future. Their team’s dedication and exemplary customer service have earned them our highest recommendation.

WA Foundation for Deaf Children

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